SHIPPING:
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Order numbers are sent via email after purchase. PLEASE ALLOW AT LEAST 10 BUSINESS DAYS BEFORE REACHING OUT REGARDING ORDERS. Due to high volume, It can take can take up to 5 BUSINESS days for your order to process and between 3-5 BUSINESS days for your order to be delivered. Weekends and Holidays are NOT included in the timeframe. Processing/Shipping time CAN be delayed due to high volume. (PRE-ORDERS takes approximately 15-20 business days). ALL orders will be processed in the order they are received. Orders are packaged and shipped out daily. Peak times may be an extension longer than the initial time frame. Due to Covid-19, postal carriers are experiencing delays in delivery and orders may take longer than usual. We do apologize for any inconvenience this may cause. Please understand this is out of our control and is a global issue. We appreciate your patience and support and are doing our best to ship orders in a timely manner.
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CONTACT US:
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NO EMAILS! Chat Support ONLY! If you have any questions or concerns, please contact Chat Support! Click the “Chat” icon at the bottom of this page and we will do our best to respond to you as quickly as possible. If you go offline after sending a chat, an automated email will be sent with the answers to all of your questions. It can take up to 3-5 business days for a response. Please Be Patient! If you contact us over the weekend, please be mindful that we are closed and we will respond during business hours. Thank you for shopping!
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Office Hours: Mon- Fri : 8am-7pm est. , Sat-Sun: Closed
Chat Support: Mon-Fri : 8am-7pm est. , Sat-Sun: Closed
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REFUNDS:
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The Real Rose Girl will NOT be issuing refunds of any sort. Once your order is placed it cannot be canceled. Having buyers remorse or wanting to use another company instead is not a suitable means for a refund. Due to the nature of our product, items cannot be returned once it has been opened. Be sure to enter your address correctly at checkout. Having an incomplete address WILL delay your order. We will NOT be held responsible for any lost packages due to customer entry. If in the event a package has to be shipped back to sender, your order will be canceled and a store credit will be issued (shipping not included). Please contact your local post office for further assistance if your item has been marked delivered but not received. It is best to include a phone number or email address at checkout incase we have to contact you in regards to your order. All offline payments must be paid immediately!
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DEFECTIVE PRODUCT:
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If you believe you may have a defective product please contact us via Chat Support to report the item as defective. Please be sure to include your name/ order number and allow up to 14 BUSINESS days for testing and quality insurance. We will issue you a reship at no cost. All products are under 30 Day warranty. Send the defective item to PO BOX 10026 Jackson, MS 39286.
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STORE PICK UP::
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(PICKUP ONLY) Text (601) 780-5715 to schedule pickup. Be sure to include your NAME & ORDER NUMBER. You have approximately 7 days to pick up your order after purchasing. We will not hold your order longer than a week. Pickups are located in North Jackson.
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Pick Up Hours
Mon-Fri 3:30pm-8pm
Sat: 8am-8pm | Sun: CLOSESD
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TERMS & CONDITIONS:
These terms of use constitute a legally binding agreement made between you, whether personally or on behalf of an entity (you) and Rosegirls concerning your access to and use of therealrosegirl.com as well as any other media form, media channel, mobile website or mobile application related linked, or otherwise connected thereto (collectively the "site"). You agree that by accessing the site, you have read, understood, and agreed to be bound by all of these terms of use. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF USE, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE AND YOU MUST DISCONTINUE USE IMMEDIATELY.
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**All Terms & Conditions are subject to change at any time. We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. All pricing will be subject to change at any time and becomes effective upon posting to this site.
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Updated 6/09/2021